Voice Process

• Handle inbound and outbound voice calls to assist customers with their inquiries.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and outcomes.
• Handling inbound calls & providing them with exceptional customer service
• Maintaining accurate records of customer interactions
• Resolving customer complaints in a professional manner
• Strong problem-solving skills

Skills and Qualifications

• Excellent verbal communication skills in English and regional languages.
• Strong listening skills with the ability to empathize with customers.
• Basic understanding of computer systems and proficiency in using call center software.
• Ability to w...