Voice Process Associate

*Job Overview:

We are hiring dynamic and customer-focused professionals for an international voice support role. The selected candidates will be responsible for handling customer queries, resolving concerns, and providing accurate information while ensuring a high level of customer satisfaction.

This role requires excellent communication skills, presence of mind, and the ability to work in a fast-paced environment.

*Key Responsibilities:

Handle inbound and outbound customer calls professionally

Address customer queries, complaints, and service requests effectively

Provide accurate information and ensure first-call resolution wherever possible

Maintain proper documentation of customer interactions

Follow company guidelines and quality standards during calls

Escalate complex issues to the concerned department when required

Maintain confidentiality and data security standards

Achieve individual and team performanc...