Job Description
JOB DESCRIPTION Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment, systems, and software Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned cases. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support ...
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