Job Description
- Strong expertise in Google Contact Center AI (CCAI) and Dialogflow ES/CX (architecting, designing, implementing).
- Experience building conversational AI solutions, virtual agents, or Smart IVR systems.
- Familiarity with cloud-based voice/telephony integrations and conversational design techniques.
- Solid understanding of API integrations, cloud platforms, and enterprise architecture principles.
- Strong analytical, architectural design, and problem-solving skills.
- Excellent communication with ability to translate complex technical concepts into stakeholder-friendly language.
- Ability to lead enterprise-level automation and customer experience transformation initiatives.
- Experience working in large-scale retail, technology, or customer-facing enterprise settings.
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