Job Description
Location: Central Birmingham - On Customer Site
Salary: £30,384 + 5% annual bonus
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent
NPPV Level 3 Security Clearance
What You’ll Do
In this role, you will:
- Be the go-to expert for all day‑to‑day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
- Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
- Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
- Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
- Create and quality‑check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs
Ready to Apply?
Take the next step in your AI career. Submit your application to VodafoneThree today.
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