Job Description

Location: Central Birmingham - On Customer Site
Salary: £30,384 + 5% annual bonus
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent

What you’ll do

  • Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
  • Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
  • Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
  • Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
  • Create and quality-check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs
  • Attend and contribute to customer meetings, identifying opportunities for improvement and cost savings
  • Support en...

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