Job Description
The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.
RESPONSIBILITIES
REQUIREMENTS
RESPONSIBILITIES
- Develop and maintain VOC programs to capture customer feedback across multiple channels.
- Analyze customer feedback data to identify trends, pain points, and areas for improvement.
- Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.
- Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.
- Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.
REQUIREMENTS
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