Job Description

Job Title: Visitor Operations Manager
Salary: Up to £45,000 + Benefits
Location: Norfolk

We are recruiting a Visitor Services Operations Manager to lead day-to-day operations across a large-scale visitor attraction and hospitality environment. This is a hands-on leadership role focused on delivering exceptional visitor experiences, managing large operational teams, and driving the highest standards across service, presentation, safety, and commercial performance.

Key Responsibilities

  • Lead and develop high-performing operational teams
  • Oversee daily visitor operations across multiple departments and sites
  • Deliver exceptional customer service and visitor experience standards
  • Manage recruitment, training, staffing, and performance
  • Drive operational efficiency, budgeting, and cost control
  • Act as Duty Manager and maintain a strong onsite leadership presence
  • Support events, visitor programming...

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