Visitor Services Assistant

Job Description: Visitor Services Assistant

Contract: Part time, variable hours

Location: Wildwood Kent and Wildwood Devon

Reports to: Corporate and Commercial Development Manager

Responsible for: This role has no direct reports or line management responsibility

Grade: Grade 6

Job Purpose

This role is an integral part of the visitor-facing team, responsible for maintaining exceptional standards of customer service at all times. From the moment our visitors enter the park, to their lasting impression as they leave, our Visitor Service Assistants are involved at all the key points of the customer journey, including shop, café, play park, toilets, car park, and the wider park environment.

Key Responsibilities

Managing visitor flow, greeting and welcoming visitors warmly to the park and directing traffic during peak times. Providing professional and efficient customer se...