Visitor Experience Coordinator

Position Type

PERMANENT, FULL‑TIME; General

Reporting to the Manager of Café and Visitor Experience, the Visitor Experience Coordinator is an energetic, detail‑oriented, and results‑driven team player with a passion for providing excellent customer service.

This key frontline position is the first point of contact for many Museum visitors and is responsible for operating the central switchboard, welcoming and directing visitors, and providing guidance, support, and scheduling for the Visitor Experience Associates (VEAs). The Visitor Experience Coordinator assists in providing an exceptional visitor experience in the Museum’s frontline areas – Reception, Box Office, Museum Shop, Café and Planetarium Theatre – and must exercise professionalism, initiative, and sound judgment when working with the VEAs, the public, and internal and external customers. Fluency in both official languages is required. Criminal record, vulnerable sector, and child abuse registr...