Job Description
We are hiring for L1, L2 and L3 engineers
Location - Navi Mumbai
Experience for L1 - 2-3years
Experience for L2 - 4-6years
Experience for L3 - 8-12years
Skillset - VROPS, VRNI, Log Insight, Prism Central
L1 (Basic Support & Monitoring): Perform 24/7 eyes-on-glass monitoring of system alerts, execute standard operating procedures (SOPs) for initial triage, and handle basic user administration and ticket routing to ensure immediate response to service disruptions.
L2 (Advanced Administration & Troubleshooting): Lead deep-dive technical troubleshooting, manage routine patching and firmware updates, and perform root cause analysis (RCA) on recurring incidents within VMware, OCI, or Oracle environments to maintain 99.9% system availability.
L3 (Engineering & Architecture): Desi...
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