Job Description
We are hiring for L1, L2 and L3 engineers
Location - Navi Mumbai
Experience for L1 - 2-3years
Experience for L2 - 4-6years
Experience for L3 - 8-12years
Skillset - VROPS, VRNI, Log Insight, Prism Central
L1 (Basic Support & Monitoring): Perform 24/7 ‘eyes-on-glass‘ monitoring of system alerts, execute standard operating procedures (SOPs) for initial triage, and handle basic user administration and ticket routing to ensure immediate response to service disruptions.
L2 (Advanced Administration & Troubleshooting): Lead deep-dive technical troubleshooting, manage routine patching and firmware updates, and perform root cause analysis (RCA) on recurring incidents within VMware, OCI, or Oracle environments to maintain 99.9% system availability.
L3 (Engineering & Architecture): De...
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