Job Description

Description

Afni is hiring a Virtual Training Supervisor who will be responsible for supervisory duties to support and develop new call center consultants to attain project goals. This will include entry level training. Additionally, the Training Supervisor will have additional responsibilities to support the Training Manager and help support and develop Training Coaches. * Position is remote.*

What you will be doing:

  • Inspect, monitor trends, coach, complete Observations, motivate and develop project team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment.Manage classroom dynamics through coaching / documenting undesired behaviors.
  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills.Instructors promote retention through effective...

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