Virtual Interviews For Process Trainer role || 40K || Noida

Designation: Process Trainer/Sr. Process Trainer

Roles and Responsibilities: -

1. Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools.
2. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior.
3. Monitoring and evaluating the performance of new and existing employees.
4. Pre and Post Shift Briefing and download of every recent update on floor.
5. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc.
6. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies.
7. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement
8. Ensuring timely delivery of training batches on floor along with supporti...