Virtual Customer Service Assistant

Virtual Customer Service Assistant – Healthcare Experience Required (Remote)

We're a growing US start-up looking for a sharp, organized, and people-focused Virtual Customer Service Assistant who knows their way around a clinical environment.

About the Role

This is a fully remote, flexible position supporting our team across patient communication, scheduling, and administrative operations. If you've worked the front desk at a medical office, supported a care team, or spent time navigating EMRs and patient messaging systems, you already speak our language.

What You'll Do

• Communicate with patients and providers in a professional, empathetic manner
• Manage scheduling and calendar coordination
• Navigate records within EMR and related healthcare platforms
• Assist with general admin tasks, process documentation, and record-keeping
• Assist with order processing, product inquiries, and account management
• Help en...