Job Description
Are you a flexible and customer-oriented individual with prior experience in insurance customer service? If you possess a friendly, client-first attitude, we invite you to join our team!
- **PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE FOR A CLIENT AS YOUR APPLICATION WILL BE REJECTED**
**RESPONSIBILITIES**:
- Handle incoming and outgoing calls, offering information and assistance regarding insurance policies, coverage issues, customer complaints, and general inquiries.
- Demonstrate precision in verifying customer coverage and processing client policy modifications.
- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.
**REQUIREMENTS AND SKILLS**:
- Minimum of one year virtual assistance or BPO experience or in a customer-facing role handling calls, set...
- **PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE FOR A CLIENT AS YOUR APPLICATION WILL BE REJECTED**
**RESPONSIBILITIES**:
- Handle incoming and outgoing calls, offering information and assistance regarding insurance policies, coverage issues, customer complaints, and general inquiries.
- Demonstrate precision in verifying customer coverage and processing client policy modifications.
- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.
**REQUIREMENTS AND SKILLS**:
- Minimum of one year virtual assistance or BPO experience or in a customer-facing role handling calls, set...
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