Job Description

DAILY RESPONSIBILITIES (SOP)1. Client & Operational Updates

  • Proactively update clients (onboarded, pre-boarded, and enquiry stage).
  • Check in with site teams morning and afternoon for order requirements or missing details.
  • Confirm next-day readiness with trades, Danicon team, and Yianni.

  • Escalate issues early and propose solutions.

  • Admin & Inbox Management

  • Monitor and action emails, calls, messages, website enquiries, and DMs daily.

  • Enter all qualified enquiries into Monday (contact details, suburb, scope, budget, timeframe, source).

  • Action Yianni's task list daily; advise if incomplete.

  • Leads & Enquiries (Conversion Focused)

Primary goal: Secure phone calls or site visits with Yianni for qualified enquiries.

  • Return all enquiries the same day.
  • Conduct qualification screening:
  • Address
  • Scope of works
  • St...

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