Virtual Assistant

As the Virtual Assistant , you will play a key role in managing inbound communications (phone calls, texts, email), triaging inquiries, scheduling and coordinating with our team, and maintaining a professional and responsive presence on behalf of the company. You must be comfortable working remotely, have excellent communication skills, and have some familiarity or experience with construction/handyman work context (so you understand basic terminology, client expectations, and the pace of the business).

Key Responsibilities

• Answer incoming phone calls and texts promptly and professionally, following a company script and logging pertinent details (caller name, inquiry, address, preferred contact method, job description).
• Manage the company general inbox: review incoming emails, categorize them (e.g., new job request, current client, property manager, billing/estimating), flag high-priority items, respond or forward to the appropriate team m...