Virtual Assistant

Virtual Assistant – Short-Term Rental Industry

Are you an experienced Virtual Assistant with a background in short term rental industry? Join our growing hospitality team and help us deliver an exceptional guest experience.

Key Responsibilities:

• Manage guest communications: respond to calls, messages (via third-party platforms), and reservation emails after hours.
• Cross-check booking cancellations and ensure system accuracy.
• Coordinate cleaning teams, assign schedules, and review reports.
• Address and resolve cleaning concerns promptly.
• Troubleshoot and resolve guest issues professionally and efficiently.
• Screen guests for security and compliance.
• Upsell additional services to enhance the guest experience.
• Handle and resolve complaints with professionalism and empathy.
• Support other administrative and operational tasks as needed.

Requirements:

• Proven experience...