Virtual Assistant

Job Summary:

We are looking for experienced Virtual Assistant. If you have a call centre background, and a British and American accent, it will be considered a plus.

Duties and Responsibilities:

• Receiving inbound/outbound calls and scheduling appointments
• Efficiently Respondent to customer queries, explaining possible solutions and ensuring customers Feel supported and valued
• Taking ownership of customer issues reported and bringing these to resolution
• Build sustainable relationships of trust with customers through open and interactive communication
• Verify and collect accurate information
• Sending out emails and texts
• Follow up with clients.
• Provide accurate, valid, and right methods/tools.
• Record Keeping Related to calls.

Required skills and qualification:

• Exceptional English communication skills, and good written skills.
• Understanding of company produ...