Job Description
Virtual Assistant — Medical Lab Operations (Remote, Karachi-based) SMS Medical — a U.S.-based clinical laboratory and mobile diagnostics company — is hiring multiple remote Virtual Assistants to support our daily operations team. You'll be the first voice our U.S. healthcare clients hear when they call, so clear, professional, neutral-accent English is essential.
About the Role You'll work U.S. business hours supporting a fast-paced medical lab. This is a phone- and computer-intensive role requiring excellent spoken English, attention to detail, and the ability to stay calm and organized under pressure. Key Responsibilities
Answer inbound calls from skilled nursing facilities, physician offices, and providers
Enter and manage lab orders in our Laboratory Information System (LIS)
Dispatch STAT (urgent) orders and coordinate with field staff
Follow up on pending lab results and communicate updates to clients
Handle general administrative and coordination tasks as needed...
About the Role You'll work U.S. business hours supporting a fast-paced medical lab. This is a phone- and computer-intensive role requiring excellent spoken English, attention to detail, and the ability to stay calm and organized under pressure. Key Responsibilities
Answer inbound calls from skilled nursing facilities, physician offices, and providers
Enter and manage lab orders in our Laboratory Information System (LIS)
Dispatch STAT (urgent) orders and coordinate with field staff
Follow up on pending lab results and communicate updates to clients
Handle general administrative and coordination tasks as needed...
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