Virtual Assistant - Customer Service

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in customer service to join our client's team and take their operations to the next level.

In this role, you will be responsible for performing various tasks, including:

• Respond to customer inquiries via phone, email, chat, and SMS;
• Resolve customer concerns and provide solutions;
• Escalate complex issues when necessary;
• Maintain accurate customer records in CRM systems;
• Follow up with customers as needed;
• Assist with order tracking, account updates, and general support requests;
• Coordinate appointments and scheduling activities when required;
• Assist with dispatch-related tasks, including scheduling service appointments, communicating updates, an...