Job Description

Client: British Swim School
Location: Remote
Salary: USD 1,200 – 1,500 / month

ABOUT THE CLIENT


British Swim School is one of the largest providers of water-safety and learn-to-swim programs in the United States, offering structured aquatic education for children and adults with a strong focus on safety and customer satisfaction.

ROLE OVERVIEW


This role supports enrollment conversion, customer communication, scheduling, and administrative workflows across swim school operations.

KEY RESPONSIBILITIES


1. Customer Service & Lead Conversion (50%)

  • Manage inbound and outbound calls
  • Convert inquiries into enrolled students
  • Provide program, pricing, and scheduling information
  • Manage bookings, reschedules, and cancellations
  • Follow up with leads and enrolled families

2. Administrative & Operational Support (50%)

  • Maintain CRM and student records
  • C...

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