Job Description

  • Win 10, Win 11, MAC support Remote Support, Domain joining, Meeting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement)
  • Ticketing Tool (Service request, Incident request, Call Priority P1, P2, P3 & P4)
  • Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN
  • Manage all DSS Engineers
  • Monitor Service Now IT Incident and IT Tasks
  • Ensure SLA of IT incidents
  • Ensure SLA for Service Now IT Tasks
  • Ensure ticket Closing as per resolution SLA
  • Handling user Escalation
  • DSS Operations lead must generate weekly reports

Qualification: Graduation

Certification: Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA)


Skills Required
Ticketing Tool, Sla Management

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