VIP RM

About Us:

Gate is one of the world’s top5 largest digital asset exchanges by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Key Responsibilities:

• Service existing high-tier VIP clients, addressing daily inquiries and issues, including complex complaints; coordinate internal and external resources for rapid response.
• Regularly gather client feedback on products, events, etc.; submit feedback and follow up until optimizations are fully implemented.
• Promote platform-featured products or online/offline events; invite clients to use products or participate in activities.
• Establish full-lifecycle client management mechanisms, including birthday care, holi...