Job Description

BettingJobs is working with a well-established iGaming group seeking to expand the Toronto office with an experienced VIP Host Team Manager.

The VIP Host Team Manager turns a group of strong hosts into a disciplined, high-performing VIP operation. You will coach the Toronto host team, own day-to-day performance, improve player experience, and ensure the team operates with Las Vegas-level hospitality and modern iGaming discipline.

What You Will Do

  • Lead, coach, and develop a team of approximately 8 VIP Hosts, with dotted-line coordination across Executive Host, Promotions and Events, and After-Hours VIP Support.
  • Conduct weekly one-on-ones and portfolio reviews covering engagement, retention, reactivation, player risk, reinvestment, CRM quality, and host development.
  • Review host-player communications and coach tone, personalization, open-ended discovery, service recovery, and escalation judgment.
  • Own team KPIs including e...

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