VIP Costumer Support Representative

Overview

Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Responsibilities

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
• Ensure 24/7 coverage, specifically handling night shift operations;
• Respond to customer inquiries promptly and professionally;
• Resolve complex issues efficiently while maintaining VIP service standards;
• Escalate technical or high-priority cases to relevant departments when necessary;
• Monitor customer accounts and proactively identify potential issues;
• Meet KPIs related to response time, resolution time, and customer satisfaction;
• Adapt to rotating schedules, including weekends and holidays;
• Ensure smooth shift handovers between day and night teams.

Qua...