VIP Coordinator

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a VIP Coordinator to join our VIP Department .

Responsibilities:

• Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support.
• Ensure professional and customer-oriented communication with players.
• Monitor player activity and account status in the CRM system.
• Maintain accurate and up-to-date records of player inquiries and account information.
• Escalate complex cases to senior specialists or VIP managers when necessar...