VIP Account Operations Manager

Job Responsibilities:

1. Compliant from resources up to integration of necessary inputs to develop an effective operational flow to achieve excellent VIP account management.

2. Manage a portfolio of VIP customers.

3. Responsible for all aspects including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations.

4. Provide an enhanced proactive one stop service to encourage loyalty.

5. Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.

6. Collect and document customer profiles, implement daily report and endorsement to ensure that problems are being identified for the next shift onwards to know what to be focused on.

7. Develop relationships and offer tailored rewards with the VIP Services team through regular correspondence.

8. Oversee the customers’ service delivery which includes payments,...