VIP Account Manager (Spanish Speaking)

We are seeking a data-driven, highly motivated VIP Account Manager with professional proficiency in Spanish and English to join our fast-paced gaming team in Spain, Ceuta.

In this role, you will take full ownership of our VIP player portfolio, driving retention, executing targeted reactivation projects, and implementing strategic promotional campaigns.

The ideal candidate possesses a strong gaming background, exceptional communication skills, and a proven track record of handling high-value customer relationships with discretion and efficiency.

Key Responsibilities:

Strategic & Portfolio Management

• Implement VIP Strategy: Execute and monitor the success of the overarching VIP strategy, ensuring alignment with corporate goals.
• Retention & Reactivation: Take full ownership of retention and reactivation projects across your assigned portfolio to maximize player lifetime value (LTV).
• Data & Performance Trac...