Job Description

Job Description

Summary of the duties and responsibilities:

  • Lead the villa host team in delivering outstanding, personalized service to all guests throughout their stay
  • Conduct regular check-ins with guests to gather feedback and address any issues promptly, ensuring a seamless guest experience.
  • Tailor services and amenities to meet specific guest preferences, coordinating with other departments as needed.
  • Handle any guest complaints or concerns with professionalism and empathy, providing quick resolutions.
  • Recruit, train, and supervise a team of villa hosts, ensuring high standards of service are consistently met.
  • Develop training programs for villa hosts, focusing on service excellence, cultural sensitivity, and attention to detail.
  • Conduct regular performance reviews and offer constructive feedback to improve staff performance and morale.
  • Oversee villa readiness before guest arrivals, coordi...

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