Job Description
Experience - 15+ Years
The Vice President – AIOps and System Reliability Engineering is a visionary technology leader responsible for driving the strategy, automation, and transformation of the enterprise IT operations landscape.
· Strategic & Autonomous Operations Leadership
o Define and execute a long-term strategy for Agentic AI, autonomous operations, and AI driven service management.
o Build and operationalize an enterprise-wide framework for Autonomous IT Operations ( AIOps ), ensuring seamless integration with infrastructure, cloud, and SRE functions.
o Lead the implementation of AI agents, decisioning engines, and self-healing automation across service operations.
· Operational Excellence & Automation Transformation
o Achieve 100% elimination of L1 support through predictive automation, intelligent routing, and autonomous resolution workflows.
o Deliver 50% reduction in L2 support workload through AI based diagnostics, automated remediations, and knowl...
The Vice President – AIOps and System Reliability Engineering is a visionary technology leader responsible for driving the strategy, automation, and transformation of the enterprise IT operations landscape.
· Strategic & Autonomous Operations Leadership
o Define and execute a long-term strategy for Agentic AI, autonomous operations, and AI driven service management.
o Build and operationalize an enterprise-wide framework for Autonomous IT Operations ( AIOps ), ensuring seamless integration with infrastructure, cloud, and SRE functions.
o Lead the implementation of AI agents, decisioning engines, and self-healing automation across service operations.
· Operational Excellence & Automation Transformation
o Achieve 100% elimination of L1 support through predictive automation, intelligent routing, and autonomous resolution workflows.
o Deliver 50% reduction in L2 support workload through AI based diagnostics, automated remediations, and knowl...
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