Job Description
Dear Candidates,
We have urgent opening for VP Operations Resorts in Mumbai with one of our well known client in Hospitality.
About the Role
We are looking for a hands-on, strategic VP Operations to lead operations across multiple resorts and deliver exceptional guest experiences at scale.If youve scaled resort operations, owned P&L, and built high-performing cluster teams, this is for you.Key Responsibilities1.
Operations Leadership
Own end-to-end operations across Front Office, Housekeeping, F&B, and Engineering for multiple resortsEnsure service consistency and operational readiness during peak occupancies Drive operational efficiency, SOP adherence, and service excellence2.
Guest Experience Oversee the full guest journey: reservation to post-stay feedback Improve NPS, customer satisfaction, retention, and engagementMinimize service gaps and proactively resolve guest complaints3. Inventory & Revenue Optimization Balance room allocation between member stays an...
We have urgent opening for VP Operations Resorts in Mumbai with one of our well known client in Hospitality.
About the Role
We are looking for a hands-on, strategic VP Operations to lead operations across multiple resorts and deliver exceptional guest experiences at scale.If youve scaled resort operations, owned P&L, and built high-performing cluster teams, this is for you.Key Responsibilities1.
Operations Leadership
Own end-to-end operations across Front Office, Housekeeping, F&B, and Engineering for multiple resortsEnsure service consistency and operational readiness during peak occupancies Drive operational efficiency, SOP adherence, and service excellence2.
Guest Experience Oversee the full guest journey: reservation to post-stay feedback Improve NPS, customer satisfaction, retention, and engagementMinimize service gaps and proactively resolve guest complaints3. Inventory & Revenue Optimization Balance room allocation between member stays an...
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