Vice President Operations

In this role, you will lead and institutionalise end-to-end Customer Onboarding and Delivery Operations for a B2B SaaS organisation. You will be accountable for building a predictable, auditable, and scalable operating model that supports sustained growth, high customer satisfaction, and investor-grade governance. You will operate as a senior execution leader with strong analytics orientation, driving disciplined decision making under scale, complexity, and regulatory scrutiny. You will own onboarding and delivery outcomes across mid-market and enterprise customers, institutionalise governance frameworks, and build leadership depth across multi layer teams. This role requires building structured systems, reducing founder dependency, strengthening operating cadence, and ensuring operational resilience at scale.

Key Roles & Responsibilities:

Customer Onboarding & Delivery Outcomes

● Own end-to-end onboarding and delivery out...