Vice President of Operations

About the Position (URGENTLY HIRING)

We are looking for a VP of Operations who will help us with organization of our daily operations, in order to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. Your duties will include ensuring that our business is well-coordinated and productive by managing its procedures and coaching its people.

You should possess thorough knowledge of various company processes, be competent and able to plan many different kinds of operational activities. We also expect you to be an excellent leader who can discover the most efficient ways to run the business.

VP of Operations responsibilities are:

• Lead the operational delivery for Local/Domestic (PH) clients, ensuring consistent achievement of all contractual KPIs (e.g. CSAT, AHT, FCR, QA scores, service levels).

• Own the financial performance of the assigned portfolio, i...