Vice President of Customer Success

SharpLaunch is a real estate technology company helping commercial real estate firms modernize the way they market, manage, and share property information.

Our platform is used by brokerages, owners, asset managers, and enterprise real estate teams to create property websites, manage listings, centralize documents, capture leads, and streamline marketing workflows.

We are a growing team in the proptech industry and are looking for resourceful, thoughtful, and driven people who want to help shape the next stage of the business.

JOB SUMMARY

As Head of Customer Success, you will lead the post-sales customer experience across onboarding, implementation, adoption, retention and support.

This is a hands-on player/coach role. You will manage and grow a small Customer Success team while also owning strategic relationships with select enterprise accounts and partners primarily based in the United States. Many of our onboardings are high-touch and ...