Vice President of Customer Engagement and Retention

Vice President of Customer Engagement and Retention About the Company We are an innovative provider of health-centered coffee and beverage products, committed to enhancing our customers' health and overall experience. Industry Food & Beverages Type Privately Held Founded 2021 Employees 51-200 About the Role We invite you to join our dynamic team as the Vice President of Customer Engagement and Retention! In this pivotal role, you will lead initiatives to enhance our post-purchase journey and develop compelling retention strategies. Your deep expertise in Customer Relationship Management (CRM), subscription models, and customer loyalty will be critical to our growth. You will track key performance metrics such as Lifetime Value (LTV), minimize churn, and optimize subscription services while managing a dedicated team. The ideal candidate will have extensive experience—at least 10 years in lifecycle management, CRM, retention, or subscription strategy—with a minimum of 3 years in a leader...