Vice President - Customer Engagement

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head of Customer Engagement leads the delivery of exceptional customer service by ensuring timely, accurate, and professional resolution of customer inquiries. This role drives operational excellence through continuous process improvement, effective Contact Center management, data-driven decision-making, and the optimization of customer service technologies. The position is also responsible for maintaining service quality standards, enhancing the customer experience, managing operational costs, and identifying oppor...