Veterinarian Team Leader – Pet Insurance

Purpose of the Role:

Reporting to the Operations Manager, you will play a critical role in the Operations Leadership team. You will help manage routine and complex claims, resolve customer queries, and elevate the team's technical knowledge and service standards. You will by nature be customer-centric and possess strong leadership skills.

You will:

• Use your professional veterinary experience to advise the team on pet health issues and assist in making claims decisions. Serve as the principal veterinary subject matter expert for the claims team, providing authoritative guidance on the accurate interpretation of clinical notes and medical records.
• Design and deliver ongoing educational programmes and workshops to improve the teams’ understanding of clinical treatment and conditions for cats and dogs, ensuring accurate and consistent claims assessment.
• As a representative of the Pet Leadership Team, demonstrate your capacit...