Job Description
job Description
Responsibilities
- Make outbound calls to US customers for verification purposes
- Confirm customer details (name, address, consent, etc.)
- Ensure accuracy of customer information in records
- Follow verification scripts and company guidelines
- Maintain call logs and verification status
- Meet daily call and quality targets
- Report any incorrect or suspicious information to the supervisor
Requirements
- Basic English speaking and understanding
- Fresh and experienced candidates can apply
- Willing to work night shift (USA time zones)
- Basic computer and typing skills
- Clear communication and polite phone etiquette
- Ability to follow scripts and instructions
Optional (Nice to Have)
- Previous call center / BPO experience
- Experience in verification, QA, or customer support
- Familiarity with CRM systems
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