Job Description

Job Description

Reporting to the Regional Supervisor, the successful candidate will be responsible for:

  • Processing driving licence applications within specified timeframes while maintaining high standards of customer service and ensuring compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
  • Applying due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution.
  • Adhering to guidelines for the proper use of the Front Office Solution and Dual Screen Technology.
  • Completing required on-site and virtual training, maintaining accurate training records, and submitting them as directed. Training must be completed in a timely manner, including mandatory course sign-offs issued by the NDLSFO Helpdesk.
  • Ensuring full compliance with the Company’s Code of Integrity & Professional Conduct and adhering to SGS Equality & Diversity policies.
  • Maintaining a thorough un...
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