Vendor Service Rep

Overview

The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Responsibilities

• Respond promptly to customer inquiries by phone and email
• Place outbound calls to customers to obtain additional information
• Work to resolve any customer concerns and answer any questions
• Research customer inquiries using available resources
• Process payments and enrollment requests
• Call vendors that are not enrolled and begin enrollment process
• Direct escalation issues to the designated resource
• Maintain accurate records of customer correspondence and transactions in the system
• Work closely with other departments to meet customers' objectives
• Provide timely follow-up on all customer inquiries
• Assist with additional special projects as needed