Vendor Manager

Job Description
The Vendor Manager is responsible for managing relationships with Debt Collection Agencies (DCAs) and ensuring optimal recovery performance. This role involves monitoring vendor performance, enforcing compliance with contractual agreements, and implementing strategies to improve repayment rates while minimizing risk. The position also requires data-driven decision-making, negotiation with vendors, and alignment with internal stakeholders to optimize collection processes.

• Manage operations and performance of the Debt Collection Agencies (DCAs) to ensure that targets are met.
• Monitor and analyze Debt Collection Agencies metrics (e.g., recovery rates, promise-to-pay conversion, delinquency trends); provide actionable insights and drive improvement plans.
• Ensure vendors comply with internal policies, industry regulations, and customer treatment guidelines.
• Create and maintain performance dashboards, conduct data-driven reviews, a...