Job Description
Role : Veeva QMS Support specialist
Experience : 4-8yrs
Location : PAN India
Notice Period : Immediate to 15 days
Application Support
Own L2/L3 support for Veeva Vault QMS (Quality Events, Deviations, Complaints, CAPA, Change Control, Audits, Training/QualityDocs).
Triage and resolve incidents/requests; manage problems and known errors using ITIL practices and tools (e.g., ServiceNow/Jira).
Perform break‑fix , configuration updates, minor enhancements, and periodic Vault releases (pre‑validation, smoke tests, impact assessment, enablement).
Maintain SLA/OLA adherence, release notes , and SOP‑aligned service documentation.
Customization & Configuration
Configure objects, lifecycles, workflows , roles, security, page layouts, controlled vocabularies, and quality processes .
Build reports & dashboards ; write VQL for queries; manage document types and templates.
Implement controlled changes under change control with traceability (requ...
Experience : 4-8yrs
Location : PAN India
Notice Period : Immediate to 15 days
Application Support
Own L2/L3 support for Veeva Vault QMS (Quality Events, Deviations, Complaints, CAPA, Change Control, Audits, Training/QualityDocs).
Triage and resolve incidents/requests; manage problems and known errors using ITIL practices and tools (e.g., ServiceNow/Jira).
Perform break‑fix , configuration updates, minor enhancements, and periodic Vault releases (pre‑validation, smoke tests, impact assessment, enablement).
Maintain SLA/OLA adherence, release notes , and SOP‑aligned service documentation.
Customization & Configuration
Configure objects, lifecycles, workflows , roles, security, page layouts, controlled vocabularies, and quality processes .
Build reports & dashboards ; write VQL for queries; manage document types and templates.
Implement controlled changes under change control with traceability (requ...
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