VCA AI Knowledge and Data Operations Sr. Manager

The Sr. Manager, Knowledge Base and Data Operations is responsible for building and maintaining the platform’s knowledge base, ensuring seamless data ingestion from internal sources (such as Visa dashboards and enterprise data) and external feeds. This role manages taxonomy, quality control, and retrieval-augmented generation (RAG) pipelines to guarantee agents access accurate, up-to-date information. The Sr. Manager collaborates on data governance and bias mitigation, supporting the integrity and reliability of the platform’s data assets.

Key Responsibilities:

• Knowledge Base Management: Build, maintain, and optimize the platform’s knowledge base to support AI agent operations.
• Data Ingestion: Oversee data ingestion processes from internal sources (e.g., Visa dashboards, enterprise data) and external feeds, ensuring completeness and accuracy.
• Taxonomy & Organization: Develop and manage taxonomy structures to enable effic...