Job Description
Become a pivotal part of Vancity as you step into the Assistant Branch Manager role in Vancouver. This full-time, permanent position focuses on exceptional member experiences through relationship management and leadership.
As an Assistant Branch Manager, you will lead member-facing staff and drive impactful business outcomes. Your expertise in the financial industry will guide your approach to improving service delivery and foster long-term relationships. You will report directly to the Branch Manager while actively supporting complex member needs and ensuring effective lobby management.
Key Responsibilities
- Develop and manage member-facing staff performance
- Enhance relationship management and lobby interactions
- Oversee daily service delivery and issue resolution
- Coach staff on service delivery aligned with branch goals
- Identify opportunities for operational process improvement
Requirements
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