Job Description


Job Title: UX Strategist
Job Type: Contract

Duration: Months

Location: Toronto, ON MJ H

% Onsite role





Role Summary:

The UX Strategist defines and drives the user experience strategy for migrating a legacy ServiceNow portal to Employee Center. This role focuses on research, information architecture, and aligning business goals with user needs to create a roadmap for a modern, intuitive experience.



Primary Objectives
  • Establish a clear UX vision and roadmap aligned with business goals and ServiceNow best practices.

  • Ensure navigation and content structure supports intuitive employee experiences.

  • Provide actionable insights from research to guide design and development.

  • Facilitate stakeholder alignment and prioritize features for phased delivery.

  • Define measurable success criteria for adoption and usabilit...

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