Job Description
Job Description
A Fortune 50 retail organization is seeking a Principal UX Strategist to lead the transformation of a high-profile VIP customer experience from a traditional loyalty program into a seamless, end-to-end digital ecosystem. This individual will partner cross-functionally with teams across Checkout, Loyalty, Payments, Digital Product, and E-Commerce to define and drive the future-state experience for the company's most valuable customers. The ideal candidate has deep experience designing and shaping enterprise-scale customer journey strategies that span multiple touchpoints, channels, and systems. They will be responsible for evaluating customer behavior, synthesizing research and feedback, identifying friction points, and developing strategic recommendations that influence product roadmaps and business priorities. This role requires a strategic thinker who can connect customer insights to actionable UX solutions, balancing business objectives with user needs to create a...
A Fortune 50 retail organization is seeking a Principal UX Strategist to lead the transformation of a high-profile VIP customer experience from a traditional loyalty program into a seamless, end-to-end digital ecosystem. This individual will partner cross-functionally with teams across Checkout, Loyalty, Payments, Digital Product, and E-Commerce to define and drive the future-state experience for the company's most valuable customers. The ideal candidate has deep experience designing and shaping enterprise-scale customer journey strategies that span multiple touchpoints, channels, and systems. They will be responsible for evaluating customer behavior, synthesizing research and feedback, identifying friction points, and developing strategic recommendations that influence product roadmaps and business priorities. This role requires a strategic thinker who can connect customer insights to actionable UX solutions, balancing business objectives with user needs to create a...
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