Job Description

  • Partner with designers, product managers, and engineers to define measurable research questions that guide product decisions.
  • Analyze large-scale behavioral, survey, and experimental data to understand customer journeys, pain points, and opportunities.
  • Design and execute quantitative studies (e.g., surveys, log data analysis, A/B testing, multivariate testing).
  • Develop and apply statistical models to evaluate usability and customer satisfaction across digital platforms.
  • Create dashboards and metrics that track customer experience health over time.
  • Translate complex findings into clear, actionable recommendations for stakeholders at all levels.
  • Design studies that address both user behavior and attitudes
  • Design and execute end-to-end custom primary research using a wide variety of methods



Requirements

  • Experien...

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