UX Data Analyst

As a Service Desk Agent - Data Analyst , you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.

Responsibilities

Implement and manage a standardized process to collect user feedback

Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements

Use Python for debugging and resolving technical issues

Communicate effectively with users and project teams to ensure timely resolution and continuous improvement

Recommend and maintain training materials and FAQs to address frequent user concerns

Support the creation and updating of resources to enhance user experience

Requirements

Experience in service desk or technical su...